Mobile Terms & Conditions
At Nymeria UK, based in Barnsley, we value your time and ours. To ensure smooth bookings and fair scheduling for all clients, we kindly ask you to read our Terms and conditions policy to ensure a safe and efficient service
Contact us for more information about our services
Tolerance policy
At Nymeria UK, we are committed to fostering an environment of mutual respect and courtesy. We do not tolerate any rude, aggressive, or inappropriate behavior directed at our staff. We expect our clients to extend the same level of respect to our team. If any staff member feels unsafe or is subjected to verbal abuse, we reserve the right to terminate the appointment, and all fees for the service will remain due.
We may also involve the appropriate authorities necessary.
Terms and conditions
At Nymeria we offer a 5* at home, salon quality service. We only use premium products and as such our prices are reflective of that. Below is all you need to know about us and what will be expected for your booking. If you are unhappy with your service at any time please email: info@nymeria-uk.com with the subject line as "Complaint".
-
Please provide your own chair for your mobile appointment. The chair must be of appropriate height and not too low or high. A dining style chair is recommended. If you do not have a chair available, let us know at your time of booking and we will make accommodations.
-
Please maintain a clean workspace for our stylists. Ensure that the areas they will be working in are free from dirt, clutter and mess. If the home is excessively unclean, our stylists the right to cancel the appointment, and you will still be charged the full fee. Thank you for your understanding!
-
Ensure cats are shut away. Some of our stylists have cat allergies, please ensure all cats are free from the area the stylist will be working in for the duration of the appointment.
-
Only friendly dogs allowed. Please ensure any dogs which do not have a nice temperament are shut away for the duration of the appointment.
-
All new clients are to book mandatory metal detox when booking a colour service. A hair assessment will be carried out during your consultation, any treatment plans will be recommended for future appointments.
-
Allergies! Any allergies (including those unrelated to hair products) MUST be declared at the time of booking. Some hair products contain allergens such as bee pollen, nuts, gluten etc. We do not accept responsibility for allergic reactions if a client has not declared an allergy at the time of booking. We have varying products available for those with allergies and our stylists will cater for all needs.
-
Sensitive skin and skin conditions. Please make sure to let us know of any skin irritations, cuts and sensitive areas as well - we do offer products suitable for those with skin conditions and sensitive skin.
-
Unless it has been pre arranged you will be expected to wash your own hair, this is due to health and safety for our stylists. We do cater for all though, so if you require any support or help then let us know.
Online Booking System
At Nymeria UK, we use Fresha as our online booking platform. Fresha will send text and emails for reminders, offers, business updates and any campaigns we initiate.
Please ensure you do not block these updates as we will send reminders about appointments to you.
The booking system company will not use your data and will not contact you outside of what contact we have set up. Please let us know if you would like to opt out of these emails and texts.
Hair Care
All clients will receive a hair & scalp assessment and consultation at the start of each appointment. Any issues or concerns will be raised by staff members where necessary.
For new clients who are booking a colouring service, we do ask that you book a Mandatory metal detox. This removes all metals and product build up from the hair that may react with professional colours. The service can be found under "Add ons" on our booking system.
For damaged hair. If our stylist deems that your hair is damaged (this can be from previous colour damage, heat damage, split ends, water and mineral damage etc) you will be recommended a treatment plan. If hair is severely damaged, several repair appointments might be necessary.
All clients must book a K18 or Olaplex service every 6 - 12 months depending on hair condition. This will be recommended to you by your stylist after the hair assessment.
Hair condition is a top priority for us, as such we expect clients to look after their hair & colour outside of any appointments. Some services may be mandatory depending on severity of damage.
Retail products are available from your stylist. You can ask your stylist about products we stock at your appointment. You can also purchase products via our online store on our booking system (these can be collected or posted to your chosen address)